- The key characteristics and requirements and the pros and cons
of each of the following overarching quality programs. The chart
should have columns for an overall 1-sentence description of each
program, its pros, and its cons.
- TQM
- Juran's Trilogy
- Deming
- Crosby
- Six Sigma
- Provide your view on how a formal process improvement program could help at both vendor locations and inside ABC’s own factory.
- Specifically, in the areas of vendor quality and delivery performance, what are the benefits of creating a vendor certification program, and what does it involve?
- Specifically, in the area of ABC’s own internal workings, what opportunities for continuous improvement exist, and what exactly would you do?
- How do you get ABC itself to adopt a more continuous improvement mentality?
Finally, and most importantly, all these operational improvements could create a strategic advantage for ABC because most of its competitors have similar internal and vendor quality challenges, as well as internal operational challenges.
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